Labour Action: Collaborative Effort for Accountable and Inclusive Employment

The project is implemented in partnership with the Union of Employers of ICT, the Armavir Development Center NGO and the Kiraki Foundation with the support of the European Union.

Project Start



Armavir Development Center NGO

Kiraki Foundation

With the support of the European Union.

The project aims to promote the labour rights protection in Armenia by paying special attention to young people and vulnerable groups.

The project will be implemented in parallel with the amendments to the Labour Code, and will include a combination of high-tech solutions, civil society monitoring, citizen involvement and awareness raising.

Project target groups/ beneficiaries

  • Hired employees as the project’s primary target group
  • Employers (private sector companies as well as human resources departments)
  • Health and Labour Inspection body
  • Ministry of Labour and Social Affairs
  • E-Governance Infrastructure Implementation Unit – EKENG
  • Human Rights Defender’s Office
  • Civil society organizations (CSO)

Ordinary citizens, especially young people and vulnerable groups

In tight cooperation with the Labour Inspectorate, two main ICT solutions are being built that will be transformative for labour rights control in Armenia. The proposed system will digitalize and automate the main functions of work inspection.

  1. Introduce an e-hlib system within the framework of the project, which will have a system for recording the implementation of inspections, administrative proceedings on the basis of complaints, on private initiative; and implementation accounting system for issued orders.
  2. Risk Calculator. The proposed new system will enable to create employers’ national risk map, on the basis of which the Inspectorate will more effectively carry out its labour rights control functions. The Smart Risk Map will be the first of its kind and over time will provide dynamic data on the risks that arise in the field of labour rights.
  3. The issue regarding creation of template-based employment contracts is under discussion.
    The mandatory application of this issue depends on the legislative amendments and requirement, which is currently being considered to be introduced only in the mining sector.
  4. In order to educate the public more widely on one hand, and to lighten the burden of the Inspectorate’s human resources on the other hand, the program provides a frequently asked Chatbot, which assumes an automatic response agent working with artificial intelligence technology answering repetitive questions about processes and regulations.

Under the project, small grant programs will be provided to CSOs. The ADC NGO will announce an open competition for grants in the field of labour rights protection in the light of the new electronic platform available in the government.

Overall support will be provided to four CSOs aiming to strengthen their capacity to monitor policy implementation and control over labour rights, each – € 10,000.

Young people will also be able to apply for scientific scholarships.

Research topics will be discussed during consultations with the EU, large employers’ organizations and CSO networks. The topics will include corporate social responsibility practices, insurance of employees, major violations and means of rectification, harassment and abuse.